Refund Policy

Effective Date: March 28, 2025
At Anchor Point Consulting, we strive to provide high-quality consulting services to Medicaid companies. This Refund Policy outlines the conditions under which refunds may be issued for our services. By engaging with our services, you agree to this policy.

Refund Eligibility
Due to the nature of consulting services, refunds are granted under limited circumstances, including:

Service Cancellations: Clients who cancel consulting services at least 3 days before the scheduled service may be eligible for a full or partial refund.
Service Dissatisfaction: If a client believes the services provided did not meet agreed expectations, a refund request may be reviewed on a case-by-case basis.
Non-Refundable Deposits: Some services may require a non-refundable deposit to secure scheduling and resources. This will be communicated before payment is made.

Refund Request Process
Clients requesting a refund must:

Submit a written request to kvillano@anchorpointeconsulting.com within 14 days of service completion or cancellation.
Provide a clear explanation of the reason for the refund request.
Allow up to 5 business days for review and response.

Partial Refunds
In cases where services have already been partially rendered, a prorated refund may be issued at the discretion of Anchor Point Consulting.

No Refunds for Completed Services
Once a service has been fully delivered and accepted by the client, no refunds will be issued.

Processing of Refunds

Approved refunds will be processed within 7 business days.
Refunds will be issued using the original payment method unless otherwise agreed upon.

Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Updates will be posted on our website with an updated effective date.

Anchor Point Consulting

kvillano@anchorpointeconsulting.com

bchavez@anchorpointeconsulting.com
303-204-1602

720-429-0577